Built beside the service lane, not above it

Origin

The practice began when former dealership aftersales controllers grew tired of quarterly packs that arrived too late to change the week’s schedule. Early work focused on a handful of Bangkok franchise sites: cleaning RO extracts, sitting with advisors at reception, and writing findings short enough to read between appointments.

By 2019 the firm had a steady rhythm of performance reviews and parts margin briefs for multi-brand groups. Workshop briefings followed when service managers asked for a way to share the same charts with advisors without turning the meeting into a lecture.

How we work with clients

We stay in the vocabulary of the floor—repair orders, fill rates, bay hours, warranty mix, and customer comments. We do not sell software licences. When a finding requires a DMS change, we name it clearly and leave the implementation to your internal or OEM partners.

Values on the engagement

• Use the client’s own extracts before inventing new measures
• Spend time on the floor, not only in the boardroom
• Write actions a service manager can assign the same week
• Keep pricing and scope transparent before work starts
• Respect advisor time during observation visits