Field notes
Notes from reviews and workshop floors
Short articles rooted in the same questions we meet on engagements: how to read RO mix, where parts leakage hides, and which CSI themes advisors can act on this week.
Reading repair-order mix without drowning in columns
How service managers in Bangkok dealer groups can separate warranty noise from retail opportunity using a simple RO mix view.
Parts fill rates and the lost sales that never reach the counter
Lost-sale logs understate the problem when advisors stop asking. A short method for spotting quiet leakage in aftersales parts.
CSI themes that service advisors can act on the same week
Turning survey free-text into three floor habits instead of a quarterly score lecture.
Bay utilisation: honest hours versus hopeful schedules
Why Thailand dealer workshops overbook mornings and how a short utilisation snapshot calms the schedule.