How we work
An engagement path the aftersales team can follow
Whether you book a full performance review or a half-day briefing, the sequence stays familiar: clarify the question, gather extracts, walk the floor, then present findings where decisions are made.
- Scope call We confirm brands, sites, the aftersales question you need answered, and which extracts your DMS or OEM portal can produce without a special project.
- Data intake You send repair-order samples, parts movement, labour hours, and CSI summaries for the agreed window. We flag gaps early instead of inventing numbers.
- Floor observation On-site work covers reception, the parts counter, and a quiet circuit of the bays. We watch advisor handoffs and parts asks as they happen.
- Analysis & charts Findings stay tied to your extracts: RO mix, parts attach, bay hours, and CSI themes ranked by what the floor can change next.
- Leadership session We present to the aftersales directors and managers who own the schedule—leaving a printed summary and a ninety-day action list when the engagement includes one.
Where we work
Most site visits happen in Greater Bangkok. Dealerships further afield in Thailand are welcome; travel days are quoted separately so the engagement fee stays clear.
Desk-only briefs and monthly reporting packs are delivered remotely, with optional quarterly check-ins for Bangkok metro clients.
Ready to start
Tell us which engagement fits, your dealership name, and a preferred week. We reply with availability and a short intake checklist.