Flagship engagement
Aftersales Performance Review
A structured on-site and desk review of repair-order flow, parts fill, labour utilisation, and CSI signals for a single dealership or group.
Who it is for
Service managers, aftersales directors, and dealer principals who need a clear picture of where aftersales profit and customer friction sit today.
What you walk away with
A written findings pack with ranked priorities, annotated charts of RO mix and parts gaps, and a 90-day action list the floor can run without new software.
Preparation
Provide 60–90 days of RO extracts, parts movement reports, and current CSI summaries where available. Nominate a floor contact for the site visit.
Constraints
Reviews cover passenger and light-commercial aftersales operations. Heavy truck and body-shop-only sites need a separate scope.
Included
- Kick-off with service and parts leads
- Sample of recent repair orders and warranty lines
- Parts fill and back-order pattern review
- Bay and advisor throughput snapshots
- CSI and complaint theme mapping
- On-site walkthrough of reception and workshop floor
- Findings presentation and printed summary
Outside this engagement
- Implementation of dealer-management system changes
- Staff hiring or payroll decisions
- Ongoing daily reporting unless retained separately
Process
- Scope call to confirm sites, brands, and available extracts
- Data intake and floor observation window
- Analysis and draft findings
- Presentation to the aftersales leadership team