Cortexmatrixbase
Aftersales numbers the floor can use on Monday morning
We review repair-order mix, parts contribution, bay hours, and CSI themes for dealership teams across Bangkok and Thailand—then leave you with charts and actions, not a shelf of unread reports.
Flagship engagement
Aftersales Performance Review
A two-to-three-week look at one dealership or group site: how ROs actually flow, where parts attach softens, and which CSI comments repeat on the reception line.
You receive a ranked findings pack, annotated charts from your own extracts, and a ninety-day list the service manager can run without waiting on a system project.
Related work
Engagements for parts, advisors, and leadership
Parts & Labour Margin Brief
Focused analysis of parts contribution, labour mix, and lost-sale patterns so the counter and advisors share one set of numbers.
Dealer Workshop Briefing
A half-day facilitated session that walks advisors, team leaders, and parts staff through the aftersales numbers that matter on their floor.
Monthly Aftersales Reporting
A recurring monthly pack that turns your extracts into a stable set of aftersales charts and written highlights for leadership.
How we work
From extracts to a floor conversation
Every engagement starts with the data you already export and a walk through reception, the counter, and the bays. We write in the language of repair orders, fill rates, and advisor habits—then present findings where the aftersales team actually meets.
Follow the engagement path
From the floor
“The RO mix charts finally showed our principals why retail maintenance was soft even when the workshop looked busy.”
Somsak Prasert — Aftersales Director, multi-brand group, Bangkok · Aftersales Performance ReviewField notes
Recent notes for aftersales teams
Reading repair-order mix without drowning in columns
How service managers in Bangkok dealer groups can separate warranty noise from retail opportunity using a simple RO mix view.
Parts fill rates and the lost sales that never reach the counter
Lost-sale logs understate the problem when advisors stop asking. A short method for spotting quiet leakage in aftersales parts.